"I'm much happier that it's very short,'' she said, laughing. "It was a big relief to see this was finally over,'' Keller says.Īnd instead of a Brazilian blowout, Keller cut her hair short for the wedding. Michelle Hair Studio is a highly rated merchant with a 92 percent customer satisfaction rating, and this appears to have been a one-off holiday scheduling issue." Since launching in major Australian and New Zealand cities in 2011, Groupon has worked with more than 26,000 merchants and built a current customer base of 3.3 million subscribers who have purchased more than 18 million vouchers. We also contacted Groupon which did refund Keller's money, telling us: "We work very closely with merchants to make sure they have the ability to fulfill any services sold to our customers. We only offer deals we would want to buy, and at great prices of up to 70 off. Ericsson noted that a Brazilian blowout can take three or four hours - so scheduling is tight and she works alone in her salon. Ericsson said she is often very busy, and sometimes asks clients to be flexible with appointment dates, or asks them to exchange their Groupon deals for a different service.
However, by phone, Ericsson said she did not recall any contact with Nancy Keller.
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